Preventative maintenance saves time and money.  It also mitigates the risk of your business operations coming to a halt. Adopting managed services is known to be an efficient way to stay up to date on technology, have access to necessary skills and address a range of issues related to cost, quality of service and risk.

Regularly scheduled maintenance is the key to keeping your Information Technology systems running smoothly.  NGC’s managed services offering covers Source Code Management, Database Management, Operational Services and On-Request Priority Service – making Managed Services an essential part of any service agreement.  NGC Managed Services keeps your systems running smoothly, so your business runs smoothly, too.

NGC Managed Services include:

• Review the applicability of NGC updates as requested
• Install and validate NGC software updates
• Perform DBA Services which include database profiling and index tuning
• Evaluate Infrastructure Performance and make recommendations for improvements (memory, processor, disk space)
• Proactive review of system logs for application performance assessment
• Proactively troubleshoot and resolve application issues
• Work with NGC Customer Support to rapidly resolve incidents
• Report on requests/incidents, system performance, etc.
• Provide other services on request