What it Means to Select NGC as Your Technology ProviderFebruary 8, 2019
Trusted by leading fashion brands, retailers and manufacturers, NGC offers more than just top-notch solutions for product lifecycle management, supply chain management, quality control and vendor compliance. At its core, we’re hyper focused on customer satisfaction -- which is one of the reasons that we’ve been named a leader in the RIS Software Leaderboard for seven consecutive years. With a detailed knowledge of and commitment to every one of our customers, we strive to become a valued partner and integral part of every company we serve.
Faster implementation and results
To start, the speed and ease of implementation consistently impresses customers. We’re focused on driving rapid ROI (Return on Investment), so customers can begin seeing results faster and reaping the benefits of a streamlined, modern solution. According to customer testimonials, it doesn’t take long to realize that selecting NGC is a worthwhile choice.
“We use the entire suite of NGC solutions. Our ROI was only seven months, and we had almost immediate payback with the system,” said Gregory Bannister, COO, Sport Obermeyer.
Improved customer support
Beyond providing a smooth transition to our solutions, NGC values each customer and provides a high level of support. Though based in Miami with offices in New York and Los Angeles, NGC makes the time to visit the customers it works with and build face-to-face relationships. Each member of our professional services team has extensive experience in the apparel or retail industries, a deep understanding of best practices, expertise in software implementations, and a thorough knowledge of NGC solutions. Many customers testify to the positive experience they have when meeting and working with the executive and technical teams at NGC.
“NGC is a very nice company to work with. Everybody is friendly and they really know what they’re doing. They answer all of our questions in a timely manner and quickly look to resolve any issues we have,” said Dana Thompson, VP for Production, Strategic Partners.
A long-lasting relationship
A good first impression is only the beginning of what customers receive when they partner with NGC. With our understanding of the industry and the robust nature of NGC’s software solutions, we’re able to continually adapt and provide new features and functionality as our industry constantly changes. That’s one of the reasons why we have so many long-term relationships with some of the industry’s best-known brands and retailers.
“VF’s purpose for solution was to improve quality and vendor management processes and get on top of our business and NGC has been an integral part of that process,” said Tom Glaser, VP/President Supply Chain, VF Corporation.
Join the list of satisfied customers
NGC is proud of our extensive and diverse customer base. From VF Corp., the company behind big brands including The North Face, Timberland and Vans to athletic footwear and apparel giant Foot Locker, NGC brings the right capabilities to help our customers improve speed to market, increase operating efficiency and get the right products to the right customers, on time and on budget. Being a trusted solution provider means delivering the right combination of software and support to our clients, day in and day out, and we’re honored to work with so many leading brands and retailers. For more on what NGC can do for your business, check out our customer testimonial videos here.
Interested in joining our long list of satisfied customers who keep coming back for more? Get in touch here.