Support


Already an NGC customer? We understand that sometimes even with the most contemporary systems, responsive technical support may be required from time to time. We value your business and strive to deliver the best possible experience. Please click on the appropriate link below and an NGC representative will respond to your request as quickly as possible. Thank you for your patience.

Phone: (305) 556-9122
Email: support@ngcsoftware.com

Remote Assistance:
NGC Remote Support Services



NGC v14 e-SPS/PLM and Andromeda Solutions are supported on the following Desktop, Server and Web Browser Platforms:


Desktop Operating Systems (with remote access via the web browser):

  • Windows 7 (Professional, Ultimate, Enterprise)
  • Windows 8 (Professional, Enterprise)
  • Windows 10 (Professional, Enterprise) - Current Branch / Current Branch for Business
  • Apple MAC OS with supported browsers


Web Browsers:

  • Internet Explorer 11 (Desktop) and FireFox 10.x or above (Windows or MAC).


Server / Database:

  • Microsoft Windows 2012 R2 (latest service packs)
  • Microsoft SQL Server 2012/2014/2016 Standard or Enterprise Edition – Per Core Licensing (4-minimum)
 
Our Support Engineers are ready to assist new / existing customers to ensure that your solution is installed and packaged to meet the needs of your business. 
Customers can find out more information about our technical support services by visiting our Technical Services site.
 
     

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